Hyperlinking is one of the most important elements of the customer service experience, allowing customers to easily navigate to the information they need.
But how do you make hyperlinks in Zendesk? In this step-by-step guide, you’ll learn how to create hyperlinks in Zendesk, the benefits of hyperlinking, and some troubleshooting tips.
You’ll also learn about some alternative ways to add hyperlinks in Zendesk.
Ready to get started? Let’s dive in and learn how to make hyperlinks in Zendesk!
Short Answer
Creating hyperlinks in Zendesk is simple.
First, highlight the text you wish to link.
Then, click the ‘chain link’ icon in the formatting toolbar.
This will open a prompt where you can enter the URL of the link.
Finally, click ‘OK’ to create the hyperlink.
Keep in mind, you can also use the ‘Ctrl + K’ keyboard shortcut to quickly create a hyperlink.
What is Hyperlinking?
Hyperlinking is an important and useful feature of the internet that allows users to quickly and easily access other websites, pages, and documents.
Hyperlinking is the process of connecting a web page, document, or other file to a specific piece of highlighted text or an image.
When a user clicks on the hyperlink, they are taken directly to the web page, document, or file that was linked.
Hyperlinking is a great way to provide your readers with easy access to additional resources, or to link to other pages on the same website.
It is also a great way to create visual interest and can be used to enhance the overall design of a website or document.
Hyperlinking is a very useful tool for both web developers and users alike, and can be used to create a more engaging and intuitive user experience.
What is Zendesk?
Zendesk is a customer service platform that provides help desk software for businesses of all sizes.
It is designed to help teams manage customer conversations from a single platform.
Zendesk offers an array of features, including ticketing, knowledge base management, customer service automation, and AI-powered chatbots.
It also provides agents with powerful analytics and insights that help them provide better customer service.
Additionally, Zendesk provides integrations with popular apps such as Salesforce, Google Analytics, and Slack.
With Zendesk, companies can provide their customers with an effective and efficient service experience.
What You’ll Need to Create Hyperlinks
Creating hyperlinks in Zendesk is a simple process, but there are a few things you’ll need in order to get started.
First, you’ll need an account with Zendesk, which you can get by signing up for a free trial.
Once you have your account, you’ll need to be logged in and have access to the Zendesk editor so you can create and edit your content.
Finally, you’ll need the URL of the page you want to link to.
Once you have all of these things, you’re ready to start creating hyperlinks.
Step-by-Step Guide to Making Hyperlinks in Zendesk
Creating hyperlinks in Zendesk is a straightforward process that can be done quickly and easily.
To make a hyperlink, first select the text you would like to turn into a link.
This can be done by highlighting the text you want to link with your mouse or keyboard, or by using the text editing tools in the Zendesk editor.
Once your text is selected, click the Insert/edit link button, which appears as a small chain link icon.
This will open a pop-up window where you can enter the URL of the page you would like to link to.
Once youve entered the URL, click OK and the hyperlink will be added to your text.
Now, when readers click on the linked text, they will be taken directly to the page you linked to.
Aside from linking to webpages, you can also create hyperlinks to specific posts, pages, or documents within Zendesk.
For example, you can link to a specific post in a Zendesk Support ticket, or to a specific page in the Zendesk Guide.
To do this, simply enter the URL of the post or page you would like to link to in the Insert/edit link window.
You can also create hyperlinks to documents stored within your Zendesk account.
To do this, first upload the document to your Zendesk account.
Then, copy the URL of the document from your browser.
Finally, enter the URL in the Insert/edit link window and click OK.
Now, when readers click on the linked text, they will be taken directly to the document.
Creating hyperlinks in Zendesk is a great way to make your content more engaging and interactive.
Hyperlinks allow you to easily link to other webpages, posts, pages, or documents within Zendesk.
By following the simple steps outlined above, you can easily create hyperlinks in Zendesk in no time.
Benefits of Hyperlinking
Hyperlinking in Zendesk provides many benefits for both customers and customer service representatives.
One of the most important benefits is that hyperlinks make it easier for customers to get the information they need quickly and easily.
With hyperlinks, customers can be directed to a specific page on your website or a related page on another website, without having to search for it.
This can save time and resources, and make customer service more efficient.
Hyperlinking also helps customers to stay on track when navigating around your website, as they can be directed directly to the page they need.
Furthermore, hyperlinks can be used to link to resources such as FAQs, tutorials, and customer service support pages, which can be especially helpful for customers who are new to your product or service.
Finally, hyperlinking can help to improve customer satisfaction, as customers will be able to get the information they need quickly and easily.
Troubleshooting Hyperlinks in Zendesk
When troubleshooting hyperlinks in Zendesk, there are a few things to keep in mind.
First, make sure that the URL of the page you are linking to is correct.
If the URL is incorrect, the link won’t work, and your users won’t be able to access the page.
Secondly, make sure that the page you are linking to is publicly available.
If the page is only available to users with a specific role or permission, the link will not work.
Additionally, make sure that the text you are linking is spelled correctly.
If the text is spelled incorrectly, the link will not work.
Finally, if you are linking to an external website, make sure that the website is not blocked in Zendesk.
If the website is blocked in Zendesk, the link will not work.
Alternative Ways to Add Hyperlinks
In addition to the straightforward method outlined above, there are a few other ways to add hyperlinks in Zendesk.
These methods can be useful in certain situations, such as when you want to link to a page without leaving the current page youre on.
The first of these methods is to use the Insert/edit link button in the toolbar, which is the same one used in the method outlined above.
Instead of entering a URL, however, you can enter a code snippet in the Insert/edit link box.
This code snippet should include the HTML code for the link, such as Link Text.
After entering the code snippet, click OK to save it and create the hyperlink.
The second alternative method is to use the HTML Editor in Zendesk.
This is a more advanced option, and it involves the use of HTML tags.
To use this method, first select the text you would like to turn into a link.
Then, click the HTML Editor button in the toolbar, which appears as a small code icon.
This will open a new window with the HTML code for the page, which you can then edit to add the HTML code for the link.
Once the code is added, click Save to create the hyperlink.
Finally, you can also use the Zendesk API to add hyperlinks.
This method requires some knowledge of coding, as you will need to create a custom script to add the link.
To use this method, you will need to access the Zendesk API, and then use the Create ticket endpoint to add the link.
This method is more complex and time-consuming, so its best to only use it if you are comfortable with coding.
Adding hyperlinks in Zendesk can be a simple and straightforward process, whether you use the Insert/edit link button, the HTML Editor, or the Zendesk API.
With any of these methods, you can add hyperlinks quickly and easily and create a more engaging and interactive experience for your users.
Final Thoughts
Creating a hyperlink in Zendesk is a simple and easy process.
By following the steps outlined in this guide, you can make sure your users have a seamless experience navigating to the page of your choice.
Now that youve learned how to make hyperlinks in Zendesk, why not give it a try? Youll be surprised how quickly and easily you can add a valuable resource to your website.